EMS Neck Lifting Massager

We aim to get your order into your hands as quickly (and safely) as possible. All orders are processed within 1–2 business days before shipping, and you’ll receive a confirmation email with tracking details once your package is on its way.

Destination	Estimated Shipping Time
United States & Canada	5–10 business days
European Union	5–10 business days
Rest of the World	5–10 business days

 

Please note:

- Times above are estimates after processing is complete.
- Remote locations and customs delays can occasionally add a few days.
- If you need faster delivery, get in touch and we’ll do our best to accommodate!

Thank you for shopping with us—if you have any questions about your shipment, just hit “Reply” on your confirmation email or contact our support team. We’re here to help!

1. What payment methods do you accept?

We accept all major credit & debit cards (Visa, MasterCard, American Express), plus Apple Pay, Google Pay, PayPal, Shop Pay, UnionPay, and more. Your payment is processed securely via SSL encryption.

2. How long will it take to receive my order?

Orders are usually packed and shipped within 1–2 business days.

3–7 business days via standard service (upgrades available at checkout).

7–21 business days, depending on destination and customs processing.

3. Can I track my shipment?

Absolutely! Once your order ships, you’ll receive a confirmation email with a tracking link so you can follow its progress in real time.

4. What is your returns policy?

We want you to love every purchase. If something isn’t right, you may return any item within 30 days of delivery for a small flat fee of $5 per product. Returned items must be in their original condition and packaging.

Log in to your account, go to “My Orders,” and click “Request Return.”

Once we receive and inspect your return, refunds are issued to your original payment method within 5–7 business days.

5. Do you offer exchanges or store credit?

Yes! If you’d prefer an exchange or store credit rather than a refund, just let us know in your return request form and we’ll set it up for you—no extra fees.

6. Do you ship internationally?

We do! International rates and delivery times vary by country. Please note that any customs duties or import taxes are your responsibility. Check our Shipping Policy page for detailed rates.

7. Is gift wrapping available?

Yes—we offer premium gift wrapping at checkout for a small additional fee. You can include a personalized note, too.

8. How can I contact customer support?

We’re here to help!

support@yourstore.com (response within 24 hours)

1-800-123-4567 (Mon–Fri, 9 am–5 pm ET)

Click the support bubble at the bottom-right of any page.