FAQ

1. What payment methods do you accept?

We accept all major credit & debit cards (Visa, MasterCard, American Express), plus Apple Pay, Google Pay, PayPal, Shop Pay, UnionPay, and more. Your payment is processed securely via SSL encryption.

2. How long will it take to receive my order?

Orders are usually packed and shipped within 1–2 business days.

3–7 business days via standard service (upgrades available at checkout).

7–21 business days, depending on destination and customs processing.

3. Can I track my shipment?

Absolutely! Once your order ships, you’ll receive a confirmation email with a tracking link so you can follow its progress in real time.

4. What is your returns policy?

We want you to love every purchase. If something isn’t right, you may return any item within 30 days of delivery for a small flat fee of $5 per product. Returned items must be in their original condition and packaging.

Log in to your account, go to “My Orders,” and click “Request Return.”

Once we receive and inspect your return, refunds are issued to your original payment method within 5–7 business days.

5. Do you offer exchanges or store credit?

Yes! If you’d prefer an exchange or store credit rather than a refund, just let us know in your return request form and we’ll set it up for you—no extra fees.

6. Do you ship internationally?

We do! International rates and delivery times vary by country. Please note that any customs duties or import taxes are your responsibility. Check our Shipping Policy page for detailed rates.

7. Is gift wrapping available?

Yes—we offer premium gift wrapping at checkout for a small additional fee. You can include a personalized note, too.

8. How can I contact customer support?

We’re here to help!

support@yourstore.com (response within 24 hours)

1-800-123-4567 (Mon–Fri, 9 am–5 pm ET)

Click the support bubble at the bottom-right of any page.